Why should I undergo KYC verification before I get your bank account details?.Must I be verified?
Yes, we are sincerely sorry to make you undergo this necessary legal procedure. It is a free one time exercise that you will need to go through as a first time buyer via payments into our bank account(s). We considered this necessary inorder to know you better, to provide more quality service to you and to protect you our valued customer and ourselves against fraud. If you are uncomfortable with this procedure, we suggest you please come over to our office to make payment for instant funding without any verification.
Must I be verified before buying e-currency from your company?
Yes, you must be verified before buying e-currency from us. This is to secure you as our customer and our business also. We would not send you our bank account details until you first register and we verify your KYC documents.
How long would it take you to verify my documents before buying into my e-currency?
Normally valid documents verification should take within an hour or two however if there are discrepacies it may take a little longer. To avoid delay, please ensure documents submitted are as requested and legibly clear in appearance.
How do I pay to your bank account?
Payment into our bank account
There are 3 steps in which you can buy/fund your account with us, namely:
1. Call us to agree with us on our buying rate and funding details before you transfer money into our bank account. Please get confirmation before transfer of money into our account else your funding may be delayed.
2. Pay into our bank account stating "Payment into P.C. Controllers Ltd account. DO NOT MAKE REFERENCE TO ANY ECURRENCY. Payment MUST be from your personal bank account name ONLY as stated in your submitted form.
3. After payment, please sms/email the following:
Your full names, the amount paid, your phone number, your CORRECT Ethereum account details using your registered phone number to 08097015999. Please keep your bank transfer form or internet bank transfer receipt as proof of payment, you may also print this as proof.
Upon confirmation of your funds in our bank account, we shall fund your provided perfect money account within an hour or maximum within 24 to 48 hours or as agreed (guaranteed). You are advised to always please call before sending money to our bank account.
Please note: NO CASH DEPOSIT IS ALLOWED into our given bank account. ANY CASH DEPOSIT MADE WOULD NOT BE HONOURED BUT WITHHELD BY OUR ANTI FRAUD UNIT UNTIL SOURCE OF FUND IS PROVEN.
Can I open more than one e-currency account?
Yes, provided that you keep your account information valid, current and abide by the terms of the operator. Please visit their website for more information.
Why does the value in my account keep changing?
The amount of e-currency in your account is accounted by the forces of demand and supply. Amount sent also include transfer fees, this amount also change when an amount is received into your account. You can view these transactions and the amount of e-currency credited/debited to your account using the history function of the ecurrency.
Do you accept internet banking payments?
Yes we do (upto a certain amount limit), you can make payment to us via your internet bank account to our bank account provided that the account name is domiciled in your personal name (ie from your personal bank account name only) with which you are making the transfer. Payments must be made from your verifiable personal bank account ONLY. If you make payment outside of your verifiable personal bank account, we would put your payment on hold and inform the bank until we have the account holder's consent of payment we would not fund your account. Please send us an email stating your personal bank account details and your GSM no if interested.
How can I buy or sell my e-currencies?
Simple. All you have to do in to visit our website get verified (Pls bookmark our website for easy access) to get our current buying and selling rates, fill our form, pay to our bank account, send Perfect Money and bank payment details to 08097015999 and we would credit your account after we confirm your payment.
What are your rates for selling and buying ecurrencies?
Our rates vary with the prevailing market prices and forces but we can assure you that we have the best rates around. Just visit our website and you will see our buying and selling rates, calculate how much your order will cost at the current rate on our website.
I observed that some others sell "cheaper" than you sell?
Quite frankly, periodically you may encounter such lower rates, our advise to you is to be cautious. From our own investigation we observed that some deliberately sell lower than the rest just to hood wink you to buy from them, while some others may just be for fraudulent purposes. Our findings also reveal that most of these people only have a sizeable amount of digital currency and once exhausted continuity cannot be guaranteed. Act wisely, buy only from exchangers that have verifiable registered offices (not homes nor laptops) and have been in business for a reasonable period of time.
How am I sure that after paying into your bank account, you will not defraud me?
We want you to be rest assured that when you pay to our bank account that you can go to sleep knowing fully well that we shall surely fund your PM account. We have been tried and tested for 20 years, we have had large sums of money paid into our bank accounts without any problems. Please ensure you send your Perfect Money account and the bank payment details to us after payment.
How long does it take for you to fund my ecurrency account?
Normally for instant funding we fund your account within 10 to 60 minutes. However, for delayed funding it takes anywhere between 24 hours to working 5days depending on the funding option you choose to fund your account with and if for any reason there is a delay or we cannot fund your account, we will issue a refund.
I noticed that the amount I got is slightly less than what I paid for after funding?
If you read the agreement you agreed to while opening say Perfect Money account you will notice that Perfect Money has a transaction fee of 1% upto $2.99 max for receiving accounts. This means that the company charge every receiving account a transaction fee. Similar transaction fees also applies to different ecurrencies.
How safe is my funds in my ecurrency account?
Most ecurrencies accounts ae designed to be absolutely free of any financial risk. There can be no debt or contingent liabilities associated with most of them. For instance, Perfect Money has 4 login pages to further protect your funds, provided nobody have access to your login details your account is safe. You may also safeguard your account by downloading Liberty guard from the home page of perfect money website ONLY. Also it is advisable you use the Google two factor authenticator amongst others to further protect your accounts.
What is my password? What happens if I lose it? How do I recover a lost password?
Your password is the key that opens your account. Your password is stored in Perfect Money database in encrypted form, so that even we cannot learn it. Never reveal your password to anybody - not even to an employee of Perfect Money. If you forget your password, this may help you to remember:
Your password is at least six characters long
Your password contains both letters and digits.
Same for other ecurrencies
Do I need appointment to buy from your office?
Absolute not, you do not need an appointment though we would appreciate a prior phone call before you visit to personally buy (upto a certain limit) from our office provided that it is still within our bank's working hours. However for large orders we require you to please pay into our bank account as we would not accept large cash deposit in our office, for security reasons.
How do I get to know when there is an update on new services, offers and exchange rates?
We sincerely want you to please subscribe to our FREE newsletter so that you will be the 1st to get updates on our discounts, special offers, FREE stuffs etc. Just subscribe for free updates by submitting your correct details and also remember to modify your details if they change.
My question is not answered here. What should I do?
Please send us an email or fill the form on our contact page